Health and Wellness Manager

Job offer

Directly reporting to Valencia’s SADI Director, and in full coordination with the Senior Case Manager and the Behavioral Intervention team in Boston, the Valencia Health and Wellness Manager works in consultation and collaboration with internal and external partners to provide real-time wellness checks, crisis intervention, and follow-up care for students living on and off campus. Furthermore, the position requires coordination with various units in and outside of Student Affairs as well as external resources (e.g. social service agencies, insurance companies, health care providers).

This position will be responsible for: 

  • Conducting pre-assessments (triaging walk-in students) to refer - as appropriate - to third party community providers for further psychological or psychiatric evaluation, medications and/or longer-term treatment (the majority of these sessions will be crisis-oriented)
  • Acting as senior intake and support officer for students as part of the Equity leadership team in Valencia
  • Assisting in navigating barriers to success (i.e. liaise with accessibility, housing, and food insecurity resources)
  • Supporting all essential functions related to interventions with students of concern (i.e. participate in Behavioural Training team sessions) 
  • Supporting students who need to spend / have spent time in an inpatient hospital setting
  • Creating and running psycho-educational programming and outreach services for students including training, outreach and wellness programing for the Valencia campus community on suicide prevention, gate-keeper training, mental health first aid, consent, sexual assault, drug and alcohol use, or similar programs and initiatives such as, but not limited to, Mental Health Awareness Week
  • Ensuring appropriate care and follow-up for students in need of additional resources, helping to coordinate a comprehensive plan of care with appropriate colleagues across multiple units of the College, both in Valencia as well as Boston
  • Providing support to Valencia SADI Director in coordinating with families and the campus community. 
  • Serving as the head of the department when / if the director is unavailable.


  • Provide crisis intervention and walk-in services on a daily basis.
  • Maintain all pertinent clinical documentation and enter data into counseling medical records.
  • Engage appropriate parties in responses to health and wellness early alerts where necessary, including the Valencia SADI Director, contracted counseling services in Valencia or Boston, Berklee’s Medical Assistance team and the Behavioural Intervention team.
  • Under the direction of the Associate Dean, Health/Wellness in Boston, collaborate with members of the students-of-concern committee to triage and respond to community generated reports regarding students-of-concern (residential and commuter students), coordinate support and follow up plans as needed, and maintain relevant documentation for the Valencia students-of-concern CARES committee (Behavioural Intervention team)
  • Outreach to student concerns submitted as health and wellness early alerts.
  • Via walk-in and scheduled appointments, assist students returning from hospitalizations and coordinate with the Valencia SADI director to complete the return to campus protocol; develop and maintain relevant documentation for those cases.
  • Communicate with parents/family members, program directors, faculty, and other necessary partners to assist with coordinated plans and management of student concerns.
  • Initiate outreach and prevention programming in the community as it relates to broad topics such as consent, mental health and drug and alcohol usage in Spain
  • Collaborate with other College divisions/offices/constituents, particularly Academic Affairs, Housing, Community Standards and the Equity Leadership Team to assist with complex student issues.  
  • Provide consultation to staff, faculty and students of the Berklee community as directed by Valencia’s SADI Director.
  • Maintain licensure requirements in “Trabajo Social” or “Psicología” in the corresponding Colegio Profesional, if applicable.
  • Attend and participate in all divisional and departmental meetings, and serve on appropriate college-wide committees as required or requested.
  • Other duties as assigned. 


  • Crisis intervention and triage skills.
  • Familiarity with mental health online platforms.
  • Strong counseling assessment skills. 
  • Ability to engage with multicultural and diverse student populations.
  • Strong consultation and presentation/training skills.
  • Maintenance of up to date and accurate student documentation.
  • Experience with handling sensitive, personal information 
  • Ability to work with software and cloud-based platforms.


  • Masters’ degree in Social Work, Counseling, Education, Health Sciences or equivalent experience. 
  • Experience working in a health care or social services environment, college, or university. 
  • Excellent crisis intervention skills, de-escalation, and stabilization skills 
  • Strong documentation skills and experience handling sensitive personal information
  • Strong diagnostic experience, and clinical skills with acute populations in non-traditional settings so as to attend crisis/wellbeing checks with primary on call team as needed
  • Minimum of 5 years of experience managing crisis and counseling services.
  • Multicultural excellence, such as working with populations of color, first generation students, LGBTQ community, and/or international populations.
  • C1 level of Spanish and English 


  • Current (or homologated) Spanish license in “Trabajo Social” or “Psicología” and included and registered in the corresponding Colegio Profesional. (Alternatively, Masters level social work, counseling, education, health sciences, or equivalent experience). 
  • Specific skills and experience in health services relevant to late adolescents/young adults, mental health evaluations/crisis work, counseling services, risk management, and/or student affairs in a higher education environment
  • Strong knowledge of Valencia area resources, providers, emergency hospitalization procedures.
  • Relevant experience in higher education, college settings.
  • 7-10 years of experience providing crisis and counseling services.
  • C2 level of Spanish and/or English 

WORKING CONDITIONS AND REQUIREMENTS (Responsible for on-call on rotation coverage, etc):

Some evenings, weekends, and holidays may be required. The Health & Wellness Manager may be expected to serve on-call in various capacities. As an exempt, salaried employee, availability is required for occasional evening and weekend hours for pre planned events (e.g., Orientation/Check-in Days, Open House Accepted Students, Opening Day, etc.) and unplanned needs (e.g. community outreach, staff availability during campus/student emergencies, etc.). While not prohibited, applicants should carefully consider these expectations before beginning or maintaining a private practice; or accepting or maintaining other part-time employment before accepting an offer of employment at Berklee. Private practice or part-time employment shall not be conducted during work hours for Berklee.  


Managers are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors and primarily in an office setting. The noise level is usually low to moderate. While performing the duties of this position, the employee may be required to travel.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

**We are keen to receive applications from candidates from diverse backgrounds who have an awareness and understanding of equality issues.**

Applicants who are both interested and qualified should submit the following materials:

  1. Cover letter that addresses the applicant’s capabilities and experiences.
  2. A resume or CV.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:  

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

START DATE: Application review will begin immediately and continue until the position is filled. The start date depends on the needs of the institution and the situation of the candidates. 


Minimal education
Experience level
Senior level
Language requirements
English, Spanish
Working language(s)
English, Spanish


Deadline for application
31 Dec, 2023
Start date
01 Jul, 2023

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